All new clients are required to complete a Client Questionnaire before their treatment.
Prior to treatment, all existing clients are required to inform their therapist of any changes to their health including medication.
To ensure all clients are safe and comfortable for their chosen treatment(s), all therapists will follow guidelines outlined by our salon brands treatment protocols, alongside their professional knowledge.
If you have any questions, please contact the salon.
Monday: 9.30am – 6:00pm
Tuesday: 9.30am – 6:00pm
Wednesday: 9:30am – 7:00pm
Thursday: 9:30am – 8:00pm
Friday: 9:30am – 6:00pm
Saturday: 9:30am – 4:00pm
Sunday: 10:30am – 2:30pm
We ask that you arrive at the salon at least 5 minutes early for your appointment, so that you are relaxed and ready for your therapist at the appointed time.
We request at least 24 hours’ notice to be given if you are unable to make your appointment. Charges of 50% will be made for non-arrivals.
We regret that if you arrive late for your appointment, this may decrease the time of your treatment. If you arrive more than 10 minutes late, we may have to treat your appointment as cancelled.
If no notice is given or in the event of a no-show 100% of the appointment fee will be due.
We offer discounts to NUS and NHS (upon receipt of valid ID proof), these discounts are not applied to all treatments (discounts exclude – Pulchra Products, Lash Lift (Yumi), Full Body Waxing, Medi-Pedi, Treat your feet and Micro-dermabrasion) which will be confirmed at time of booking.
We offer promotional offers throughout the year NUS and NHS discount cannot be applied these offers.
Option of paying for courses of treatments in two instalments for your convenience offered.
On your first visit to Pulchra Oxford, you will be asked to complete a client questionnaire. Please remember to keep us informed of any changes with your health/medication or special requirements. Please notify us upon booking if you are pregnant, so that we can advise on treatments.
Some treatments require a Patch Test 24 – 48 hours prior to the proposed treatment. No patch test no treatment.
All clients are responsible for notifying Pulchra Oxford and the therapist prior to the treatments.
We ask you to switch your mobile phones to silent or vibrate, to be respectful to other clients in the salon.
We understand at times it is necessary to bring your children to the salon; we endeavour to accommodate this, but we ask that you respect other clients.
The ‘Pulchra Oxford’ gift card is available for any amount. Gift cards can be purchased in salon and are valid for 6 months from date of purchase.
We value our clients and their loyalty. We reward this by offering loyalty points with our treatments, Please ask for more details.
We regret that we are unable to accept any responsibility for the loss of personal belongings in the salon